Oracle Launches CRM Social Widgets

Oracle has unveiled its Customer Relationship Management (CRM) Gadgets for Sales; a set of sophisticated applications that are designed to assist salespersons in carrying out desktop search

THU 13 NOV. 2008 |Featured in: News

From TactileCRM To Microsoft Dymamics : A Short roundup of great CRM solutions for smaller businesses

An old work colleague from more than 10 years ago pinged me a random email last week asking which CRM (Customer Relationship Management) software I use for my sales teams

THU 18 SEPT. 2008 |Featured in: News

A Third Of UK Businesses Ban Social Networking Websites

UK businesses have turned out to be the most rigid ones across entire Europe, when it comes to using social networking websites at work with as many as 35 percent of the UK bosses forbidding their employees from using the social networking platforms for sharing content with friends

TUE 09 SEPT. 2008 |Featured in: News

Managing expectations means a better experience for both customers and staff

A surprisingly short time ago, a query, complaint or even order was sent by post  and you sat back and waited for a reply perhaps a week or two later

TUE 09 SEPT. 2008 |Featured in: News

CRM Pros and Cons : One size does not fit all

The adoption of CRM has brought companies as many problems as it has benefits One of the big reasons why I see that CRM systems don't go far enough

THU 04 SEPT. 2008 |Featured in: News

Customer Management Expo 2008

16th – 17th September at the NEC, Birmingham

FRI 15 AUG. 2008 |Featured in: News

When Technology Can Alienate Clients

Hedge Fund Management Company says it is important to use technology smartly; all too often the technology can dictate operations and clients can feel alienated

TUE 12 AUG. 2008 |Featured in: News

Royal Mail's Online Customer Service Cuts Email Queries By Half

Ask Sarah, Royal Mail's brand new online customer service, has been an outright success since it was launched at the beginning of June 2008

MON 04 AUG. 2008 |Featured in: News

Call Centre Hell : The Lost Dimension That Traps Customers

Many businesses believe they are customer driven but few are. Call centres, the source of much controversy in sectors as diverse as insurance and banking to mobile phones and white goods are a case in point

WED 23 JULY 2008 |Featured in: News

Billing & CRM : Offering Value Added Services doesn't Cost the Earth

How are operators providing customer support for new, more complicated data services? Firstly, many companies have innovative products, but don’t use them for the benefit of their own customers

FRI 18 JULY 2008 |Featured in: News