Government Connect : What you need to know

Many UK Local Authorities and Government Departments planning to use Government Connect are currently investigating the need to record, log, store and retrieve network, file and user based logs on their networks

MON 17 NOV. 2008 |Featured in: Special reports

ITIL and CMDB Synergy : Enhanced Service Management

This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with ITIL best practices to enhance Service Management.

FRI 25 APRIL 2008 |Featured in: Special reports

Manage IT from a Business Perspective: Latest Best Practices from ITIL

This Whitepaper explores the intricacies of ITIL and explains how to  Integrate and Automate Best Practices from the Latest ITIL Book

WED 23 APRIL 2008 |Featured in: Special reports

CMDB, the Cornerstone of ITIL-based Integrated Service Support

A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers

TUE 22 APRIL 2008 |Featured in: Special reports

Streamlining service request processes : A Key to Business Success

A Whitepaper that will allow you to get the best out of your employees and your company and enable services to be delivered fast, efficiently and cheaper.

MON 21 APRIL 2008 |Featured in: Special reports

Supercharge your IT Business Value through BSM

The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that

FRI 18 APRIL 2008 |Featured in: Special reports

Understand the ITIL code and expose its secrets

The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management

THU 17 APRIL 2008 |Featured in: Special reports

What to look for in an Email Archiving Solution...

Choosing an e-mail archiving solution - whether to meet technical, business or compliance reasons - is a project that should not be taken lightly.

FRI 08 JUNE 2007 |Featured in: Special reports

E-mail Compliance and Discovery - Don't Buy the Fear Factor

Ben Chai demonstrates how email archiving systems should be justified using old fashioned principals rather than the unquantifiable risks of non-compliance.

FRI 18 MAY 2007 |Featured in: Special reports

Value Based SLAs - What are they?

A little while back, I was talking with Dr Bernd Kosch, chairman of the Enterprise Grid Alliance (EGA), now to be the Open Grid Forum, and we got on to the issues of cross-charging within a utility-style environment.

FRI 03 NOV. 2006 |Featured in: Special reports